Skip to main content

​
Interactive panel manager

The easiest way to manage tickets is the built-in UI:
This opens a message with:
  • A dropdown to select an existing panel
  • Add - create a panel (name, channel, button/dropdown mode)
  • Done - end the session
Selecting a panel shows Panel Settings:
Only the person who ran ,ticket panel can use the buttons. The session times out after 5 minutes.

​
Panel commands

You can do the same setup with prefix commands if you prefer.

​
Create and delete

Deleting a panel also removes its options and deletes the deployed panel message if one exists.

​
Deploy to a channel

  • Requires at least one active option on the panel.
  • Replaces any previously deployed message for that panel.
  • Run again after changing options, labels, emojis, display mode, or the panel message embed.

​
Display mode

​
Category

Sets where new ticket channels are created. Without a category, channels appear at the top of the server.

​
Options

Each panel needs at least one option - the ticket type members choose (e.g. “General Help”, “Report User”).

​
List options

Shows option IDs, status, linked support role, and form.

​
Create and delete

  • Labels can be up to 80 characters.
  • Each panel allows up to 5 active options at once. Additional options can be kept on standby (inactive) in the manager.
  • After deleting an option, redeploy the panel.

​
Option manager (interactive)

From ,ticket panel → select panel → Options:
  • Dropdown - pick an option to edit
  • Add - create via modal (label, emoji, description)
  • Back - return to panel settings
Selecting an option opens Option Settings:

​
Behaviour settings (per option)

Inside Behaviour you can configure:

​
Categories & naming

  • Category - override the panel’s default category for this option
  • Claim category / Close category - move the channel when claimed or closed
  • Channel name format - how the ticket channel is named (e.g. ticket-{ticket.id})
  • Rename on claim / Rename on close - rename templates when those actions happen

​
Roles

  • Support role - can see and respond in the ticket
  • Trainee role - view-only access (configurable speak/claim/close toggles)
  • Required role - members must have this role to open this option

​
Button UX

Customize the in-channel action buttons:
  • Claim - label, emoji, style
  • Close - label, emoji, style, reason popup
  • Delete - label, emoji, style
  • Reopen - label, emoji, style

​
Permissions toggles

  • Creator can close their own ticket
  • Staff visibility when ticket is claimed
  • Who can claim or close (support, trainee, staff)

​
Check your configuration

Shows panel count, form count, open/closed stats, and configured log/transcript channels.