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adore’s ticket system lets you post a panel in a channel. Members click a button or pick from a dropdown to open a private channel with your team. Setup uses prefix commands plus an interactive panel manager - there are no slash commands for tickets.
All ticket commands use the ticket group (alias tickets). They require Manage Server unless noted otherwise.

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What you can configure

  • Up to 15 ticket panels per server
  • Up to 5 active options per panel (more can be saved on standby)
  • Up to 25 forms per server, 5 fields per form
  • Up to 25 options shown on a deployed panel (Discord component limit)
  • Button or dropdown display mode
  • Custom panel embed/message
  • Default and overflow categories
  • Per-user open ticket limits
  • Channel naming format and case IDs
  • Label, emoji, button color, and dropdown description
  • Support and trainee roles
  • Required roles to open a ticket
  • Intake forms
  • Custom greeting, close, claim, reopen, and automation messages
  • Claim/close/reopen/delete button labels and styles
  • Category moves on claim or close
  • Channel rename templates
  • Transcript channel (,ticket transcript)
  • Log channel (,ticket log)
  • Global staff role (,ticket staff)

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Quick setup

1

Create a panel

Or run ,ticket panel and click Add in the interactive manager.
2

Add at least one option

You can also open the panel in the manager → Options → Add.
3

Configure (optional)

Run ,ticket panel, select your panel, and use the buttons:
  • Behaviour - delete delay, max open tickets, claims toggle
  • Categories - where new ticket channels are created
  • Display - button vs dropdown mode, channel name format
  • Message - custom panel embed
  • Options - per-option roles, forms, messages, and behaviour
4

Deploy the panel

This posts the panel with your active options. Redeploy after changing options or display mode.
5

Set transcript channel (recommended)

6

Set log channel (recommended)

7

Set staff role (recommended)

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How it works

  1. A member uses your deployed panel (button or dropdown).
  2. If the option has a form with fields, they answer questions in a Discord modal first.
  3. adore creates a private channel, sets permissions for the creator and support roles, and sends a greeting.
  4. Staff work in the channel. Action buttons (claim, close, reopen, delete) are configured per option in the panel manager.

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Next steps